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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K Quinn OBrien

June 30, 2025

5  out of  5
rating by K Quinn OBrien
"Have had wonderful experience using Ruble State Farm Insurance. I have three properties insured through State Farm and in every instance, I’ve had Tracy Gentry as my State Farm representative for all 3. Her work ethic, Insurance knowledge and personable personality make her an exceptional employee for State Farm. I would work with no one else there at that office other than Tracy And would recommend her to anyone that was new to State Farm. Thanks Tracy for all your great work"
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Sarah Eltzeroth

June 30, 2025

5  out of  5
rating by Sarah Eltzeroth
"Great service, friendly atmosphere! Was there for me when we needed it most. I definitely recommend everyone making the switch - you won't regret it!"
We responded:
"Thank you so much for your kind review! We're honored to have been there for you when it mattered most. Providing great service in a friendly, supportive environment is exactly what we strive for every day. We truly appreciate your recommendation and are so glad you made the switch!"
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Suzanne Kuhlman

June 30, 2025

5  out of  5
rating by Suzanne Kuhlman
"Hannah and the rest of the staff at the agency have all been very helpful! I have spoken with them many times over the last couple of months to make changes to policies and everything has gone smoothly and been handled efficiently. I highly recommend them!"
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Molly Borneman

June 30, 2025

5  out of  5
rating by Molly Borneman
"Tracy did an excellent job of helping me save money. She was very patient and answered all my questions"
We responded:
"Thank you Molly for the review! We appreciate you and glad Tracy was patient with you! "
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Renee Burkholder

June 26, 2025

5  out of  5
rating by Renee Burkholder
"We switched our home and auto policies to Krystal Ruble State Farm several years ago, saving hundreds of dollars annually! We’ve had zero complaints since then. The entire team is incredibly kind and helpful. Even as we encountered some errors while updating policies, they worked tirelessly to get it corrected quickly and efficiently! I’d recommend them to anyone!"
We responded:
"Thank you so much for your kind words and continued trust in our team! We're thrilled to hear you've had a positive experience and that we've been able to save you money along the way. We know things don’t always go perfectly, so we truly appreciate your patience as we worked through the policy updates. It means a lot to us that you'd recommend us—we're always here if you need anything!💛"
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Adeel Ahmed

June 24, 2025

5  out of  5
rating by Adeel Ahmed
"Wonderful experience working with Tracy! She made the process seamless and I was able to set everything up within the business day."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Tracy made the process seamless for you and was able to get everything set up so quickly. We’re lucky to have her on our team! Please don’t hesitate to reach out if you ever need anything in the future."
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Terry Fish

May 21, 2025

5  out of  5
rating by Terry Fish
"Krystal ruble is always very helpful. If I ever have any questions she has the answers or will contact me back with the answers. Thanks again!"
We responded:
"Thank you so much for the kind words! I'm always happy to help and truly appreciate your trust. If you ever need anything, don't hesitate to reach out. Thanks again! —Krystal Ruble"
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Michelle

May 4, 2025

5  out of  5
rating by Michelle
"Want to give a shout out to Krystal and her TEAM! I have been with State Farm for over 30+ years and in that 30 years, I’ve only had one agent and his secretary. Then they retired and Krystal and her team took over (it’s been years ago now) but that was a scary moment for me due to I don’t like change! Lol! But I’m here to tell you the change was very easy and the new agent and her team are just WONDERFUL!!! You guys have been amazing! Keep up the great work!!!! 🤩😎😄👏💪🏼"
We responded:
"Thank you so much for your kind words and continued trust after all these years! We completely understand how tough change can be, and we’re honored that you gave us the chance to be your new team. It means the world to us that you found the transition smooth and that our service has met your expectations. We truly appreciate your loyalty and support—thank you for being part of our State Farm family!"
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Eddy Hacker

April 25, 2025

5  out of  5
rating by Eddy Hacker
"Great agency to work with"
We responded:
"Thank you! We're so glad to hear you've had a great experience with our agency. It's always our goal to make things easy and enjoyable for our customers."
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Rochelle Hiles

April 24, 2025

5  out of  5
rating by Rochelle Hiles
"I recently had to file a claim after hitting a deer. State Farm called me immediately after I hit the deer to ask if I was ok because of the little box I have on my window! Once I got to work I put in a claim online. Easy peasy! State Farm had paperwork sent to the body shop, the car rental place, and my email within an hour! I can't think of anything that went this smoothly! My local branch of State Farm kept me updated on my claim. They are an AWESOME group to work with at Krystal Ruble State Farm Insurance. Once the car was fixed and I picked it up, State Farm issued a check to the body shop and paid for the rental within a day! AWESOME SERVICE STATE FARM!"
We responded:
"Thank you so much for sharing your experience! We're so glad you’re okay and that everything went smoothly during a stressful situation. It means the world to us to hear how our team and technology came together to support you quickly and efficiently. We’re proud to be your local agency, and we're always here when you need us!"
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Larry Peacock

April 24, 2025

5  out of  5
rating by Larry Peacock
"Krystal was great when I was moving my Home and Auto to State Farm! She explained everything clearly and answered all my questions. She made recommendations without pushing levels of coverage. She explained the cost vs coverage and let me decide what was best for my family. Absolutely the best insurance experience I've ever had!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that Krystal made your transition to State Farm a smooth and informative experience. It’s our goal to always provide guidance without pressure, and we’re so glad it made a difference for you and your family."
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Shelby Fiandt

April 24, 2025

5  out of  5
rating by Shelby Fiandt
"Honest and always going the extra mile"
We responded:
"Thank you so much! We truly appreciate your kind words. Going the extra mile is just part of how we make sure you're taken care of—every step of the way."
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Duffer Anthony

April 18, 2025

5  out of  5
rating by Duffer Anthony
"Scott has done an exceptional job explaining and tailoring my insurance plan."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Scott provided exceptional service and helped tailor your insurance plan to fit your needs. Our goal is always to make the process clear and personalized, and we're glad Scott made that happen for you. We truly appreciate your trust in our team!"
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Elijah and Sarah Church

April 10, 2025

5  out of  5
rating by Elijah and Sarah Church
"This firm takes great care of our personal and business needs! Highly recommend!"
We responded:
"Thank you so much for the kind words and recommendation! We're honored to support both your personal and business needs and truly appreciate your trust in us."
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Kelley Wrath

March 22, 2025

5  out of  5
rating by Kelley Wrath
"TRACY is amazing. Highly recommend"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Tracy. We truly appreciate your recommendation and your support!"
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Angie Randles

March 19, 2025

5  out of  5
rating by Angie Randles
"Super helpful!!!"
We responded:
"Thank you for your kind words! We're so glad we could help, and we appreciate you trusting us. If you ever need anything, we're always here for you!"
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Phyllis Seibert

March 14, 2025

4  out of  5
rating by Phyllis Seibert
"State farm done an awesome job of getting my claim taken care of."
We responded:
"That's great to hear! I'm glad Krystal Ruble State Farm was able to take care of your claim smoothly. If you ever need anything else, feel free to reach out!"
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Taylor Cooke

March 10, 2025

5  out of  5
rating by Taylor Cooke
"Scott did an awesome job explaining all types of insurance and was very thorough. We learned a lot in our meeting with him. Although we were skeptical that he was going to be able to match prices for what we needed, he went above and beyond to beat the rates we were paying at the time! Thanks for everything, Scott!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Scott provided a thorough and informative experience while helping you find the right coverage at a great price. He truly goes above and beyond for our customers, and we’re glad he could exceed your expectations. We appreciate your trust in us and look forward to continuing to serve you!"
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Olivia Berry

February 25, 2025

5  out of  5
rating by Olivia Berry
"Scott was amazing! He helped me understand my old insurance policy so I could compare what State Farm had to offer. He answered all of my questions regarding the additional policies I was interested in. He explained everything extremely well and I had no questions when I left the office. I greatly appreciated that! Scott is also very personable and easy to talk to!"
We responded:
"Thank you for your wonderful feedback about Scott! We’re so glad to hear that he was able to guide you through your insurance options and make the process clear and easy to understand. His knowledge and personable approach truly make a difference! We appreciate you taking the time to share your experience and are grateful for the opportunity to help with your insurance needs."
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Felicia Harmening

February 25, 2025

5  out of  5
rating by Felicia Harmening
"I can’t say enough good things about Tracy at State Farm! She is incredibly knowledgeable, patient, and always goes above and beyond to make sure I have the best coverage for my needs. Anytime I have a question or need assistance, she responds quickly and explains everything clearly. Her professionalism and friendly attitude make working with her a pleasure. If you’re looking to work with someone who truly cares, Tracy is the one to call! Highly recommend!"
We responded:
"Thank you so much for your kind words about Tracy! She truly embodies the dedication and care we strive for at our agency. We’re thrilled to hear that she has provided you with such a great experience and the coverage you need. Your recommendation means the world to us, and we appreciate you taking the time to share your feedback!"
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Mandy Petersen

February 24, 2025

5  out of  5
rating by Mandy Petersen
"My agent walked me through some points in saving on my insurance and told me about new products"
We responded:
"Thank you for sharing your experience! We're glad to hear that your agent took the time to walk you through savings opportunities and new products. At Krystal Ruble State Farm, we’re committed to helping our customers find the right coverage while maximizing savings. If you have any other questions or need further assistance, we’re always here to help!"
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Cynthia Galford

February 24, 2025

5  out of  5
rating by Cynthia Galford
"In searching for new insurance coverage we contacted the Krystal Ruble agency and have been working with Tracy Gentry. She has been very professional and highly responsive to our needs. I highly recommend her."
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Tracy has provided you with professional and responsive service. Our team at Krystal Ruble State Farm is always here to help with your insurance needs. If there’s anything else we can do for you, please don’t hesitate to reach out!"
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Samantha Kennell

February 17, 2025

5  out of  5
rating by Samantha Kennell
"Scott was amazing. He took his time, explained what I would be paying for (along with the "why" and benefits in comparison to other plans), the definitions of difficult insurance language, and made sure I understood these things before moving on to the next topic! Before meeting with Scott, I simply paid for insurance because I was legally obligated and had no idea what I was actually paying for! I feel 100% confident that I chose the right place to have all my insurance needs met. Thank you again Scott!!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Scott took the time to ensure you fully understood your coverage and its benefits. Our goal is always to provide clarity and confidence when it comes to insurance, and we’re so glad you found the right fit with us. We truly appreciate your trust and look forward to continuing to serve your insurance needs. Thanks again!"
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Clint Walton

January 23, 2025

5  out of  5
rating by Clint Walton
"This agency very professional, this truly care, you can feel it, I am very satisfied with State Farm insurance"
We responded:
"Thank you so much for your feedback! We're thrilled to hear that you feel cared for and satisfied with our service. Providing professional and genuine support is always our priority. We're grateful to have you as part of the State Farm family!"
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Mike Butte

January 21, 2025

5  out of  5
rating by Mike Butte
"Very knowledgeable and courteous,professional, and friendly too!"
We responded:
"Thank you for the kind words! We strive to provide knowledgeable, professional, and friendly service to everyone we help. It's wonderful to know our efforts made a positive impact!"