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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eddy Hacker

April 25, 2025

5  out of  5
rating by Eddy Hacker
"Great agency to work with"
We responded:
"Thank you! We're so glad to hear you've had a great experience with our agency. It's always our goal to make things easy and enjoyable for our customers."
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Rochelle Hiles

April 24, 2025

5  out of  5
rating by Rochelle Hiles
"I recently had to file a claim after hitting a deer. State Farm called me immediately after I hit the deer to ask if I was ok because of the little box I have on my window! Once I got to work I put in a claim online. Easy peasy! State Farm had paperwork sent to the body shop, the car rental place, and my email within an hour! I can't think of anything that went this smoothly! My local branch of State Farm kept me updated on my claim. They are an AWESOME group to work with at Krystal Ruble State Farm Insurance. Once the car was fixed and I picked it up, State Farm issued a check to the body shop and paid for the rental within a day! AWESOME SERVICE STATE FARM!"
We responded:
"Thank you so much for sharing your experience! We're so glad you’re okay and that everything went smoothly during a stressful situation. It means the world to us to hear how our team and technology came together to support you quickly and efficiently. We’re proud to be your local agency, and we're always here when you need us!"
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Larry Peacock

April 24, 2025

5  out of  5
rating by Larry Peacock
"Krystal was great when I was moving my Home and Auto to State Farm! She explained everything clearly and answered all my questions. She made recommendations without pushing levels of coverage. She explained the cost vs coverage and let me decide what was best for my family. Absolutely the best insurance experience I've ever had!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that Krystal made your transition to State Farm a smooth and informative experience. It’s our goal to always provide guidance without pressure, and we’re so glad it made a difference for you and your family."
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Shelby Fiandt

April 24, 2025

5  out of  5
rating by Shelby Fiandt
"Honest and always going the extra mile"
We responded:
"Thank you so much! We truly appreciate your kind words. Going the extra mile is just part of how we make sure you're taken care of—every step of the way."
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Duffer Anthony

April 18, 2025

5  out of  5
rating by Duffer Anthony
"Scott has done an exceptional job explaining and tailoring my insurance plan."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Scott provided exceptional service and helped tailor your insurance plan to fit your needs. Our goal is always to make the process clear and personalized, and we're glad Scott made that happen for you. We truly appreciate your trust in our team!"
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Elijah and Sarah Church

April 10, 2025

5  out of  5
rating by Elijah and Sarah Church
"This firm takes great care of our personal and business needs! Highly recommend!"
We responded:
"Thank you so much for the kind words and recommendation! We're honored to support both your personal and business needs and truly appreciate your trust in us."
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Kelley Wrath

March 22, 2025

5  out of  5
rating by Kelley Wrath
"TRACY is amazing. Highly recommend"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Tracy. We truly appreciate your recommendation and your support!"
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Angie Randles

March 19, 2025

5  out of  5
rating by Angie Randles
"Super helpful!!!"
We responded:
"Thank you for your kind words! We're so glad we could help, and we appreciate you trusting us. If you ever need anything, we're always here for you!"
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Phyllis Seibert

March 14, 2025

4  out of  5
rating by Phyllis Seibert
"State farm done an awesome job of getting my claim taken care of."
We responded:
"That's great to hear! I'm glad Krystal Ruble State Farm was able to take care of your claim smoothly. If you ever need anything else, feel free to reach out!"
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Taylor Cooke

March 10, 2025

5  out of  5
rating by Taylor Cooke
"Scott did an awesome job explaining all types of insurance and was very thorough. We learned a lot in our meeting with him. Although we were skeptical that he was going to be able to match prices for what we needed, he went above and beyond to beat the rates we were paying at the time! Thanks for everything, Scott!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Scott provided a thorough and informative experience while helping you find the right coverage at a great price. He truly goes above and beyond for our customers, and we’re glad he could exceed your expectations. We appreciate your trust in us and look forward to continuing to serve you!"
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Olivia Berry

February 25, 2025

5  out of  5
rating by Olivia Berry
"Scott was amazing! He helped me understand my old insurance policy so I could compare what State Farm had to offer. He answered all of my questions regarding the additional policies I was interested in. He explained everything extremely well and I had no questions when I left the office. I greatly appreciated that! Scott is also very personable and easy to talk to!"
We responded:
"Thank you for your wonderful feedback about Scott! We’re so glad to hear that he was able to guide you through your insurance options and make the process clear and easy to understand. His knowledge and personable approach truly make a difference! We appreciate you taking the time to share your experience and are grateful for the opportunity to help with your insurance needs."
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Felicia Harmening

February 25, 2025

5  out of  5
rating by Felicia Harmening
"I can’t say enough good things about Tracy at State Farm! She is incredibly knowledgeable, patient, and always goes above and beyond to make sure I have the best coverage for my needs. Anytime I have a question or need assistance, she responds quickly and explains everything clearly. Her professionalism and friendly attitude make working with her a pleasure. If you’re looking to work with someone who truly cares, Tracy is the one to call! Highly recommend!"
We responded:
"Thank you so much for your kind words about Tracy! She truly embodies the dedication and care we strive for at our agency. We’re thrilled to hear that she has provided you with such a great experience and the coverage you need. Your recommendation means the world to us, and we appreciate you taking the time to share your feedback!"
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Mandy Petersen

February 24, 2025

5  out of  5
rating by Mandy Petersen
"My agent walked me through some points in saving on my insurance and told me about new products"
We responded:
"Thank you for sharing your experience! We're glad to hear that your agent took the time to walk you through savings opportunities and new products. At Krystal Ruble State Farm, we’re committed to helping our customers find the right coverage while maximizing savings. If you have any other questions or need further assistance, we’re always here to help!"
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Cynthia Galford

February 24, 2025

5  out of  5
rating by Cynthia Galford
"In searching for new insurance coverage we contacted the Krystal Ruble agency and have been working with Tracy Gentry. She has been very professional and highly responsive to our needs. I highly recommend her."
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Tracy has provided you with professional and responsive service. Our team at Krystal Ruble State Farm is always here to help with your insurance needs. If there’s anything else we can do for you, please don’t hesitate to reach out!"
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Samantha Kennell

February 17, 2025

5  out of  5
rating by Samantha Kennell
"Scott was amazing. He took his time, explained what I would be paying for (along with the "why" and benefits in comparison to other plans), the definitions of difficult insurance language, and made sure I understood these things before moving on to the next topic! Before meeting with Scott, I simply paid for insurance because I was legally obligated and had no idea what I was actually paying for! I feel 100% confident that I chose the right place to have all my insurance needs met. Thank you again Scott!!"
We responded:
"Thank you so much for your thoughtful review! We’re thrilled to hear that Scott took the time to ensure you fully understood your coverage and its benefits. Our goal is always to provide clarity and confidence when it comes to insurance, and we’re so glad you found the right fit with us. We truly appreciate your trust and look forward to continuing to serve your insurance needs. Thanks again!"
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Clint Walton

January 23, 2025

5  out of  5
rating by Clint Walton
"This agency very professional, this truly care, you can feel it, I am very satisfied with State Farm insurance"
We responded:
"Thank you so much for your feedback! We're thrilled to hear that you feel cared for and satisfied with our service. Providing professional and genuine support is always our priority. We're grateful to have you as part of the State Farm family!"
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Mike Butte

January 21, 2025

5  out of  5
rating by Mike Butte
"Very knowledgeable and courteous,professional, and friendly too!"
We responded:
"Thank you for the kind words! We strive to provide knowledgeable, professional, and friendly service to everyone we help. It's wonderful to know our efforts made a positive impact!"
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Kristy Myers

January 17, 2025

5  out of  5
rating by Kristy Myers
"Scott was very knowledgeable nd helped me big time i will Def b using him for my ins needs"
We responded:
"Thank you for sharing your experience with Scott! It’s wonderful to hear he was so knowledgeable and helpful. We’re thrilled to have him on the team and look forward to assisting you with your insurance needs in the future. If there’s anything you need, don’t hesitate to reach out!"
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Angel Crone

January 10, 2025

5  out of  5
rating by Angel Crone
"Friend recommended me and I couldn't be more thankful. Very kind and patient on the phone, helped me with any questions, the gold standard for an agent."
We responded:
"Thank you so much for your kind words and for trusting us! We're thrilled to hear that you had a positive experience and felt supported throughout the process. Providing helpful and patient service is what we strive for every day. If you ever need anything else, we're just a call away!"
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Jennifer Petrey

January 7, 2025

5  out of  5
rating by Jennifer Petrey
"Tracey at Krystal Ruble’s office is so pleasant and fun to work with. She’s prompt with her responses and just makes the overall experience easier."
We responded:
"Thank you for sharing such thoughtful feedback about Tracy! We're so glad to hear she made your experience enjoyable and seamless. We'll be sure to pass along your kind words to her—it means a lot to our team. If there's ever anything more we can do for you, don't hesitate to let us know! "
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Ashton Chaffee

January 6, 2025

5  out of  5
rating by Ashton Chaffee
"I have been with Krystal Ruble's State Farm team for years - for home, auto, and more. The team is always so responsive and friendly. Recently, I needed to make an update to my coverage, and Tracy Gentry was so quick to respond, get me a quote, and get well-priced coverage set up, even during the holidays! Every part of the process was efficient and kind, which is just one reason I enjoy working with the team at Krystal Ruble State Farm. Highly recommend!!"
We responded:
"Thank you so much for your kind words and continued trust in our team over the years! We're thrilled to hear that Tracy was able to assist you quickly and efficiently, especially during the busy holiday season. Providing responsive and friendly service is always our top priority, and it’s wonderful to know that you’ve had such positive experiences with us. Your recommendation means the world to us, and we look forward to continuing to serve your insurance needs for years to come!"
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christie garber

January 2, 2025

5  out of  5
rating by christie garber
"I can not say enough good things about Mrs. Ruble and her staff at State Farm Insurance. I’ve had a lot of trouble in the past with another agent and she stepped in and fixed everything and has made me a firm believer that there are still good people who want the best for you and your family."
We responded:
"We pride ourselves in educating our clients in all aspects of insurance. We believe it is the most important aspect of our job. We're honored to have earned your business."
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Amy Linville

December 24, 2024

5  out of  5
rating by Amy Linville
"Tracy went above and beyond to help me with my life insurance policy. She carefully and diligently went over all of my options and found the policy that would work best for my family and within my budget. She also helped me with a golf cart policy- not every company offers these kinds of policies. I highly recommend Tracy for all of your insurance needs. She is kind, caring, and really knows her stuff and it shows! Thank you, Tracy."
We responded:
"Thank you for sharing your wonderful experience with Tracy! It’s great to hear how she went above and beyond to ensure you and your family found the right life insurance policy, all while staying within your budget. We’re also glad she could assist with your golf cart policy—those unique needs are exactly what we’re here for! Your recommendation and kind words about Tracy's expertise and care mean so much. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thank you again for trusting us!"
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Frankie

December 24, 2024

5  out of  5
rating by Frankie
"The customer service here is phenomenal. They explain anything you need, saved me tons of money, and get right back with you. I highly recommend to call them for a quote!!!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear you had such a positive experience with our team. Providing excellent customer service and helping our customers save money is what we strive for every day. If there's anything else we can assist you with, don’t hesitate to reach out!"
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Craig Moore

December 21, 2024

5  out of  5
rating by Craig Moore
"Very helpful and go the extra mile!!"
We responded:
"Thank you for your kind words! We're thrilled to hear you found our team helpful and willing to go the extra mile. If there's ever anything more we can assist you with, please don't hesitate to reach out!"