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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chrystal Hinshaw

Chrystal Hinshaw

August 15, 2025

5  out of  5
rating by Chrystal Hinshaw
"Tracy has been amazing to work with. She has made sure we are properly covered for our home and our autos!"
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear Tracy has taken great care in making sure your home and auto coverage meets your needs. We appreciate your trust in our team and look forward to continuing to serve you!"
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Meggan Boggs

August 15, 2025

5  out of  5
rating by Meggan Boggs
"We switched from Allstate and so glad we did. Everyone has been super nice, I believe her name is Tracy was so helpful when we did the switch. It’s been almost 6 months and for the first time our policy premium actually decreased instead of increasing like other companies! They always answer questions and call you back when you need. 10/10 recommend!"
We responded:
"Thank you so much for sharing your experience and for trusting our team with your insurance needs! We’re thrilled to hear the switch has been a positive one for you. Tracy will be so happy to know she made the process smooth and helpful. We’re always here to answer questions, keep you informed, and work hard to find ways to save you money. Your recommendation means the world to us!"
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Mccayla Clark

August 12, 2025

5  out of  5
rating by Mccayla Clark
"I absolutely love my insurance and all of my perks and definitely the people that work at this office! I have had the best coverage, rate decreases overtime, and they even care the most about our rescues dogs! This is the only insurance company to my knowledge that doesn’t breed discriminate, and actually the only place I would even consider using for any type of home or renters insurance. Because of that they get all of my business and we would not consider going anywhere else! We are super happy with Krystal Ruble, State Farm and team!"
We responded:
"Wow — thank you so much for sharing such kind words! We’re thrilled to hear you’ve had a great experience with our coverage, rates, and team. It means the world to us that you trust us with all of your insurance needs (and that we get to love on your rescue pups, too 🐾). We’re proud to offer policies without breed discrimination and to serve amazing customers like you. Your loyalty and happiness are exactly why we love what we do! Love the picture 😍 — Krystal Ruble State Farm Team"
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Brian Hammond

August 1, 2025

5  out of  5
rating by Brian Hammond
"Frannie has went above and beyond to get our homeowners insurance set up for us this week. I couldn’t have asked for a better person to assist us with our insurance policy needs. Then today I got a call from Tracey telling me that our premium is going down in September with our renewal. This team has been great since making the switch for auto and homeowners insurance."
We responded:
"Brian, thank you for taking the time to give us feedback! We are very glad to hear Frannie went above & beyond for your insurance needs. We appreciate your business!"
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Sarah Janssen

July 29, 2025

5  out of  5
rating by Sarah Janssen
"I am very pleased with the level of service I have received from the team in this office! They always go above and beyond. Tracy has been an absolute dream to work with! I highly recommend State Farm and this team!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience with our team. Tracy truly is a gem, and we’re lucky to have her! We appreciate your recommendation and are always here to go above and beyond for you. — Krystal Ruble State Farm Team"
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Jonathan

July 18, 2025

5  out of  5
rating by Jonathan
"I really think they did a great job explaining everything to me and finding the policy that best suits me"
We responded:
"Thank you so much for your kind words! We're so glad to hear you felt everything was clearly explained and that we were able to help find the policy that fits you best. Helping our customers feel confident in their coverage is always our goal. We truly appreciate you choosing our agency!"
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Dagna Helvig

July 9, 2025

5  out of  5
rating by Dagna Helvig
"Great people to work with kids no"
We responded:
"Thank you for the 5-star review! "
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Jordan Bowling

July 7, 2025

5  out of  5
rating by Jordan Bowling
"Tracy was great! Thanks for your help!!"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that Tracy was able to help you — she’s truly a gem on our team. We appreciate you choosing Krystal Ruble State Farm and are always here whenever you need us!"
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K Quinn OBrien

June 30, 2025

5  out of  5
rating by K Quinn OBrien
"Have had wonderful experience using Ruble State Farm Insurance. I have three properties insured through State Farm and in every instance, I’ve had Tracy Gentry as my State Farm representative for all 3. Her work ethic, Insurance knowledge and personable personality make her an exceptional employee for State Farm. I would work with no one else there at that office other than Tracy And would recommend her to anyone that was new to State Farm. Thanks Tracy for all your great work"
We responded:
"Thank you so much for your kind words and for trusting Krystal Ruble State Farm to insure your properties! We’re especially grateful for your recognition of Tracy—she truly goes above and beyond to serve our customers with care, expertise, and professionalism. We’re lucky to have her on our team, and we’re thrilled to hear she’s made such a positive impact on your experience. Thank you for your continued support and for recommending us to others—it means the world!"
Profile photo of Sarah Eltzeroth

Sarah Eltzeroth

June 30, 2025

5  out of  5
rating by Sarah Eltzeroth
"Great service, friendly atmosphere! Was there for me when we needed it most. I definitely recommend everyone making the switch - you won't regret it!"
We responded:
"Thank you so much for your kind review! We're honored to have been there for you when it mattered most. Providing great service in a friendly, supportive environment is exactly what we strive for every day. We truly appreciate your recommendation and are so glad you made the switch!"
Profile photo of Suzanne Kuhlman

Suzanne Kuhlman

June 30, 2025

5  out of  5
rating by Suzanne Kuhlman
"Hannah and the rest of the staff at the agency have all been very helpful! I have spoken with them many times over the last couple of months to make changes to policies and everything has gone smoothly and been handled efficiently. I highly recommend them!"
We responded:
"Thank you for your thoughtful review! We’re so glad to hear that Hannah and the rest of the team have been able to assist you efficiently and smoothly. We truly appreciate your trust and recommendation—it means a lot to us! "
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Molly Borneman

June 30, 2025

5  out of  5
rating by Molly Borneman
"Tracy did an excellent job of helping me save money. She was very patient and answered all my questions"
We responded:
"Thank you Molly for the review! We appreciate you and glad Tracy was patient with you! "
Profile photo of Renee Burkholder

Renee Burkholder

June 26, 2025

5  out of  5
rating by Renee Burkholder
"We switched our home and auto policies to Krystal Ruble State Farm several years ago, saving hundreds of dollars annually! We’ve had zero complaints since then. The entire team is incredibly kind and helpful. Even as we encountered some errors while updating policies, they worked tirelessly to get it corrected quickly and efficiently! I’d recommend them to anyone!"
We responded:
"Thank you so much for your kind words and continued trust in our team! We're thrilled to hear you've had a positive experience and that we've been able to save you money along the way. We know things don’t always go perfectly, so we truly appreciate your patience as we worked through the policy updates. It means a lot to us that you'd recommend us—we're always here if you need anything!💛"
Profile photo of Adeel Ahmed

Adeel Ahmed

June 24, 2025

5  out of  5
rating by Adeel Ahmed
"Wonderful experience working with Tracy! She made the process seamless and I was able to set everything up within the business day."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Tracy made the process seamless for you and was able to get everything set up so quickly. We’re lucky to have her on our team! Please don’t hesitate to reach out if you ever need anything in the future."
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Terry Fish

May 21, 2025

5  out of  5
rating by Terry Fish
"Krystal ruble is always very helpful. If I ever have any questions she has the answers or will contact me back with the answers. Thanks again!"
We responded:
"Thank you so much for the kind words! I'm always happy to help and truly appreciate your trust. If you ever need anything, don't hesitate to reach out. Thanks again! —Krystal Ruble"
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Michelle

May 4, 2025

5  out of  5
rating by Michelle
"Want to give a shout out to Krystal and her TEAM! I have been with State Farm for over 30+ years and in that 30 years, I’ve only had one agent and his secretary. Then they retired and Krystal and her team took over (it’s been years ago now) but that was a scary moment for me due to I don’t like change! Lol! But I’m here to tell you the change was very easy and the new agent and her team are just WONDERFUL!!! You guys have been amazing! Keep up the great work!!!! 🤩😎😄👏💪🏼"
We responded:
"Thank you so much for your kind words and continued trust after all these years! We completely understand how tough change can be, and we’re honored that you gave us the chance to be your new team. It means the world to us that you found the transition smooth and that our service has met your expectations. We truly appreciate your loyalty and support—thank you for being part of our State Farm family!"
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Eddy Hacker

April 25, 2025

5  out of  5
rating by Eddy Hacker
"Great agency to work with"
We responded:
"Thank you! We're so glad to hear you've had a great experience with our agency. It's always our goal to make things easy and enjoyable for our customers."
Profile photo of Rochelle Hiles

Rochelle Hiles

April 24, 2025

5  out of  5
rating by Rochelle Hiles
"I recently had to file a claim after hitting a deer. State Farm called me immediately after I hit the deer to ask if I was ok because of the little box I have on my window! Once I got to work I put in a claim online. Easy peasy! State Farm had paperwork sent to the body shop, the car rental place, and my email within an hour! I can't think of anything that went this smoothly! My local branch of State Farm kept me updated on my claim. They are an AWESOME group to work with at Krystal Ruble State Farm Insurance. Once the car was fixed and I picked it up, State Farm issued a check to the body shop and paid for the rental within a day! AWESOME SERVICE STATE FARM!"
We responded:
"Thank you so much for sharing your experience! We're so glad you’re okay and that everything went smoothly during a stressful situation. It means the world to us to hear how our team and technology came together to support you quickly and efficiently. We’re proud to be your local agency, and we're always here when you need us!"
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Larry Peacock

April 24, 2025

5  out of  5
rating by Larry Peacock
"Krystal was great when I was moving my Home and Auto to State Farm! She explained everything clearly and answered all my questions. She made recommendations without pushing levels of coverage. She explained the cost vs coverage and let me decide what was best for my family. Absolutely the best insurance experience I've ever had!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that Krystal made your transition to State Farm a smooth and informative experience. It’s our goal to always provide guidance without pressure, and we’re so glad it made a difference for you and your family."
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Shelby Fiandt

April 24, 2025

5  out of  5
rating by Shelby Fiandt
"Honest and always going the extra mile"
We responded:
"Thank you so much! We truly appreciate your kind words. Going the extra mile is just part of how we make sure you're taken care of—every step of the way."
Profile photo of Duffer Anthony

Duffer Anthony

April 18, 2025

5  out of  5
rating by Duffer Anthony
"Scott has done an exceptional job explaining and tailoring my insurance plan."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Scott provided exceptional service and helped tailor your insurance plan to fit your needs. Our goal is always to make the process clear and personalized, and we're glad Scott made that happen for you. We truly appreciate your trust in our team!"
Profile photo of Elijah and Sarah Church

Elijah and Sarah Church

April 10, 2025

5  out of  5
rating by Elijah and Sarah Church
"This firm takes great care of our personal and business needs! Highly recommend!"
We responded:
"Thank you so much for the kind words and recommendation! We're honored to support both your personal and business needs and truly appreciate your trust in us."
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Kelley Wrath

March 22, 2025

5  out of  5
rating by Kelley Wrath
"TRACY is amazing. Highly recommend"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Tracy. We truly appreciate your recommendation and your support!"
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Angie Randles

March 19, 2025

5  out of  5
rating by Angie Randles
"Super helpful!!!"
We responded:
"Thank you for your kind words! We're so glad we could help, and we appreciate you trusting us. If you ever need anything, we're always here for you!"
Profile photo of Phyllis Seibert

Phyllis Seibert

March 14, 2025

4  out of  5
rating by Phyllis Seibert
"State farm done an awesome job of getting my claim taken care of."
We responded:
"That's great to hear! I'm glad Krystal Ruble State Farm was able to take care of your claim smoothly. If you ever need anything else, feel free to reach out!"